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Couple, service dog kicked out of Charlotte Waffle House

CHARLOTTE, N.C. (WBTV) – Greg Gardner and his wife go into one of their favorite restaurants regularly.

“Hash browns, triple order, slathered, smothered, covered, diced, chunked, topped, capped and country,” he says of his Waffle House order, laughing.

They aren’t the only ones in their party – Ganja, Gardner’s diabetic alert service dog, comes, too.

But a visit to Waffle House on Stetson Drive early Monday morning after a long work night left them frustrated, he says, and embarrassed.

“And I tried to explain that the Americans with Disabilities Act doesn’t require that,” Gardner says.

“At that point, I was a little put off,” he says. “That I basically was being asked to leave because I have a disability.”

“A minute later, they walked over and very abruptly yanked the food out from under us as we were still eating it.”

“Her command when we go to a restaurant is ‘under,’” he says. “That means she goes under the table, and lays down. Often times, we go to a restaurant and the waitress doesn’t even know there’s a dog under there, until we’re leaving.”

“My wife and I own a company, and I wouldn’t want someone to judge our company on the interaction of one employee,” he says. “So, I’m going to continue to eat at Waffle House, my wife and I are probably going to eat at Waffle House tonight.”

The representative says Waffle House regrets that this situation happened, and his team is going to follow up with employees to make sure everyone knows the proper protocol.

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